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General Questions & Membership Tiers
Find out how you can join the Scenic Club and move to the higher membership tiers.
All guests who travel with Scenic will become a member of the Scenic Club after their first cruise or land journey, there is no need to submit an application.
Each guest has their own individual membership number and accumulates Scenic Status Points based on days they have taken on an individual basis.
Guests will earn 100 Scenic Status Points for each paid cruise/tour day, plus additional points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits.
- Scenic Gold membership is automatic after you have completed one tour of seven paid tour days or more.
- Scenic Platinum membership is automatic after you have earned 5,000 Scenic Status Points.
- Scenic Diamond membership is automatic after you have earned 10,000 Scenic Status Points.
- Scenic Emerald membership is automatic after you have earned 25,000 Scenic Status Points.
Membership
Useful information about your membership details, communication preferences and bookings.
No. Scenic Gold, Scenic Platinum, Scenic Diamond or Scenic Emerald membership is valid for life and you can only increase your tier status level.
Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Welcome Home vouchers and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate them. Simply contact our Reservations Team on +44 161 234 2848 and they will be able to update your record.
No, your details are held electronically on your profile. You will be asked some security questions to verify your identity.
Simply contact our Reservations Team on +44 161 234 2848.
Please have these details available and call our Reservations Team on +44 161 234 2848 or contact your Scenic Travel Agent.
Vouchers & Referral Credits
Learn more about the bonus vouchers and credits that come with Scenic Club membership.
If you are subscribed to our emails, a Welcome Home voucher will be sent to you via email on arrival home from your Scenic cruise. These are up to a value of €100 per person for Gold, Platinum and Diamond Scenic Club members, and up to a value of €150 per person for Emerald Scenic Club members.
You can pass this voucher to a friend who has not cruised with Scenic before, and they will save €100 off their first booking. When they book, you will receive a credit of €100 off your next cruise, vouchers are valid for 24 months.
No, only one voucher can be applied to each booking.
Guest Luggage & Travel Documentation
On board credit has now been discontinued. Concurrently, we are directing our efforts towards enhancing the Scenic Club to elevate your overall experience.
As part of our commitment to reducing our environmental impact we will no longer be printing travel documentation for guests and encourage you to adopt the same approach. However, we understand that for good reasons some guests may still prefer to print some documentation themselves.
Travel wallets and hard luggage tags will no longer be provided to guests prior to departure.
Bookings & Cancelled Cruises
Making a booking with your travel agent, travelling as a group and cancellation policies.
No. We generally recommend that you make your booking with your preferred travel agent. They are well equipped and informed to help you make your Scenic reservations. Should you have any remaining enquiries then by all means contact our Reservations Team on +44 161 234 2848.
Yes, we recommend that you make your booking with your preferred travel agent.
Should you cancel a fully paid cruise prior to departure and do not receive a refund, the number of Scenic Status Points for this fully paid tour will count towards your Scenic Club tier status.
Due to the other benefits those travelling in groups received, we are unable to offer Scenic Status Points on this occasion.
Emerald EXPLORER Membership
Using your Scenic Club membership with Emerald Cruises loyalty programs.
No. If you travel with Emerald Cruises, you cannot have that cruise or tour count towards your Scenic Club tier status. This is because the products of Scenic and Emerald Cruises are not the same.
Yes. In advance of a Scenic departure, you may choose (and must advise us) to have that Scenic cruise or land journey count towards your Emerald Cruises tier status. If you choose to do this, all your Scenic Status Points will be transferred and this is not reversible.
Update Details & Unsubscribing
Managing the details of your Scenic Club membership.
Please call our Reservations Team on +44 161 234 2848 and they will be able to update your details for you.
To remove yourself from emails, click the ‘unsubscribe’ link located at the bottom of a Scenic email. Otherwise to remove yourself from our email or mailing lists, call our our Reservations Team on +44 161 234 2848.
Please call our Reservations Team on +44 161 234 2848. Please note that as a member of Scenic Club that there are no obligations to purchase any additional tours or attend any events. The program is designed to provide extra recognition, offers and service for our guests.
Stay up to date and be inspired
Yes, please keep me updated with the latest special offers, travel inspiration, product updates and event invites.